Terms and Conditions


Imoova.com is an agent for rental car, campervan & RV companies providing relocation services via our website www.imoova.com, the Imoova App. or call centre. Relocations are a discounted rental service that has restrictions and conditions attached. At the time of booking, you acknowledge the terms and conditions for both Imoova.com and the applicable rental company and agree to accept these conditions. These conditions are also provided in full with your booking confirmation email.

PAYMENT

Payment to Imoova is by VISA or Mastercard debit/credit card or AMEX for pick ups in Australia only. Rental supplier payment methods may differ. All rental companies require the card holder to be present at pick up and hold a valid driverís license written in English.

HOLDING DEPOSIT

When you book with Imoova you will need to pay a holding deposit of $75-$100. This amount is refunded to you by the rental company when you pick up the vehicle. This amount is NOT refunded by Imoova. NOTE: most rental companies will deduct your charges from the holding deposit amount an refund the remaining balance.

BOOKING AMENDMENTS

If you need to change your booking after your request is submitted, please note imoova.com will charge an administration fee of AU$25. **PLEASE CHECK YOU HAVE REQUESTED THE CORRECT DATES**  and book extra days when you request you booking  to avoid amendment charges.  If you are changing dates and locations, the rate may differ to that which is currently booked.

BOOKING CANCELLATIONS

RELOCATION SPECIALS ARE NON REFUNDABLE

If you need to cancel this booking at any stage after it is confirmed, you will forfeit the funds paid to imoova. This includes the Holding Deposit, Booking Fee and any deposit paid on Extra Days.

CANCELLATION BY THE RENTAL COMPANY

The rental company reserves the right to cancel a relocation booking if there is no longer a need to relocate the vehicle.Should the vehicle booked become unavailable, the right is reserved to substitute another vehicle without prior notification.  In the event of cancellation it is the responsibility of the rental company to notify the customer but Imoova will do all possible to find a replacement booking.  In the event of the vehicle becoming unavailable liability is limited to a refund of the booking fee and deposit paid to imoova. There is no refund for out of pocket expenses, accommodation charges, meals or change of itinerary. We recommend travel insurance is purchased to cover any out of pocket expenses.