Terms and Conditions
Imoova.com operates as a distinguished intermediary for automobile rental companies, offering a wide array of vehicles for hire, including cars, RVs, and campervans. Our services can be accessed through our domain www.imoova.com or our dedicated call centre. Our rental services, provided at a preferential rate, come with specific limitations and conditions. Upon finalizing a booking, you hereby acknowledge and accept the stipulated terms and conditions of both Imoova.com and the supplier. Comprehensive details of these terms will be included in your booking confirmation.
Payment
Transactions with Imoova.com are to be processed using Stripe. Please be informed that different rental organizations may offer various payment methods. It is a prerequisite for all rental companies that the cardholder is present during vehicle collection and in possession of an English language driver's license.
Refundable Holding Deposit
To confirm your booking with Imoova.com, a holding deposit is mandatory. The rental company will refund this deposit upon collection/completion of the relocation. The supplier will issue a refund for this deposit. It must be noted that rental companies typically deduct expenses from the security deposit before refunding the remainder of the amount.
Extra Day Deposit
An extra day deposit is required for bookings that exceed the number of relocation days. Unlike the refundable holding deposit, the extra day deposit is not refunded. It is a deposit paid to Imoova.com to secure the extra days of the relocation.
Fuel inclusions
If there is fuel inclusions listed in your confirmation (see inclusions section) the cost of fuel up-to the amount listed in your confirmation will refunded by the supplier against receipts. Please refer to the supplier’s terms and conditions for further details. You must keep receipts for fuel purchases and submit them to the supplier for reimbursement after the completion of the relocation.
Modifications to Bookings
Should there be a need for alterations to your booking after submission, an administrative fee will be levied by Imoova.com. It is crucial to verify the accuracy of your chosen dates and to include any additional days sought during your primary booking request to circumvent amendment fees. Changes to dates or locations may result in divergent rates from the originally booked ones.
Should you wish to return the vehicle prior to the delivery date on of your relocation, there will be no refund for the unused days.
Termination of Bookings
In the event that you decide to terminate your booking post-confirmation, Imoova.com will retain all funds initially paid. This policy applies to the holding deposit, booking fee, and any deposits made for extra days.
Supplier Cancellations
The rental company reserves discretionary rights to void a relocation booking if the initial need for the vehicle relocation is no longer valid. If the selected vehicle becomes unavailable, the rental company can substitute the vehicle without any prior notification. The rental company is responsible for notifying you of cancellations, but Imoova.com assures to endeavour all possibilities to secure an alternative booking. In cases where the vehicle becomes unavailable, liability is limited to the reimbursement of the booking fee and any deposit paid to Imoova.com. Imoova.com does not offer reimbursements for ancillary expenses such as accommodation charges, meals, or changes to the itinerary. We strongly recommend obtaining comprehensive travel insurance to cover any unexpected expenses.
Accuracy of Information
Imoova does not guarantee the accuracy or completeness of the information provided on its website. This includes:
- The details of each listed vehicle
- The availability of the vehicle at the time it was requested
- The times available for departure and delivery
- The address of the departure and delivery depot within the area requested
While Imoova strives to keep all information on its website precise and updated, it does not assure that errors won't occur occasionally. All services and information are offered “as is" and "as available". Imoova holds the right to verify and update all information provided on the booking confirmation. Imoova.com is not liable for any expenses incurred due to the inaccuracy of the information provided
The rental company will provide you with the most accurate information regarding your relocation. If you wish to dispute any differences in the information provided by Imoova and the rental company, you must do so prior to the commencement of the relocation. Liability is limited to the reimbursement of the booking fee and any deposit paid to Imoova.
Acknowledgement
By finalizing your booking, you are confirming your consent and agreement to these terms and conditions. Imoova.com retains the right to alter these terms at any time without any prior notification. We recommend that you read and fully comprehend these terms to ensure a trouble-free booking experience.