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New Zealand FAQ's

  • What is a relocation and why is it so cheap?
    RV, camper & car rental companies sell one way relocation rentals through imoova.com as a way to save money on paying drivers and trucking vehicles. These companies have hundreds of vehicles which need relocating to different cities around Australia, each day so watch for daily updates. Relocation rentals usually have restricted time and mileage.
  • Are the campervans fully equipped?
    In New Zealand the campervans are fully equipped with all your camping and cooking needs. Linen and bedding is also included with most of the trips or can be hired for a nominal fee.
  • How far ahead can I book?
    Most trips become available in the month prior to travel, however we do get more notice for seasonal. Please register with us by adding your details to our waiting list.
  • Do I need a special licence to drive the campervans?
    No, if your license is written in English this is fine or you can obtain an International driver’s license before you leave your country of origin. If your license is written in a language other than English you can contact your embassy for a legal translation. You do need to be 21 years or older and drivers over 75 need a yearly medical certificate.
  • Can I add extra days in addition to the days allowed?
    You must return the vehicle by the latest delivery date specified. Often extra days can be added within this time frame and this will be indicated on the deal listing on imoova.com. The extra days can be purchased at the rate given by the supplier and quoted on the imoova.com website. Most extra days cost $100-$150 per day. Please check with us at the time of booking. Extra days will include additional mileage.
  • Are there mileage restrictions for relocations?
    Yes. The mileage allowance is nominated by the rental company and usually includes a minimum of 150 kilometres over and above the direct distance. Please note that excess kilometres will be charged at 28- 55 cents per kilometre over the allowance.
  • How are the relocation days calculated?
    Campervan relocations are calculated on a calendar day basis (not 24hrs). Most campervan relocations are available for pick up from 10am and must be returned by 3pm on the last day. An example of a 3 day relocation – pick up 10am 1 August and drop off 3pm 3 August. Note: Out of hours drop offs are not permitted. Car rental relocations are calculated on 24 hour periods. Pick up time is at your discretion within the operating hours. An example of a 3 day car relocation – pick up 12pm 1 August and drop off 12pm 4 August.
  • Fuel costs and fuel allowances?
    Some of our deals include a fuel allowance. The allowance is refunded back to you at drop off on presentation of tax receipts. Fuel consumption is generally 14-17 litres per 100km, depending on vehicle size, road conditions and driving. The allowance is an amount towards your fuel cost and any fuel cost over this amount will be at your own expense.
  • Are ferry crossings included?
    Ferry crossing inclusions will be specified with the available deal. In New Zealand the interisland ferry crossing is usually included for the vehicle and driver.
  • Which campervans are suitable for child restraints?
    Most of the 4 and 6 Berth campervans have anchor points for child restraints. Please call imoova if you need assistance with this.
  • Is there a booking fee and a cancellation fee?
    Yes, the booking fee is $25.00 and a refundable holding deposit of $50.00-$100.00. The refundable holding deposit is refunded as long as the vehicle is relocated.  If the vehicle is booked and then you need to cancel, the booking fee and holding fee are not refundable.
  • Is there insurance excess?
    Most relocation campervans will have an insurance excess of $1000, however this will vary depending on the supplier. The insurance excess is charged to your credit card as a bond when you pick up. Relocation cars include a standard insurance excess of $3000-$4000 with options to buy down the liability at pick up. Please check insurance details specific to the relocation that you are taking at the time of booking.
  • How do I pay for my booking fee, holding deposit and bond?
    Payment of your booking fee, holding deposit and insurance excess must be done by Visa or Mastercard. Debit and Credit Card are accepted unless specified. The insurance excess can only be paid when you collect the vehicle and the credit card holder must be present at pick up to sign the rental agreement and present their driver’s license. NOTE: the credit card holder must hold a valid driver’s license
  • What is the quickest way to make a booking?

    Book online at imoova.com or on the imoova app or call our imoova team

    1. 1300 789 059 from Australia - AEST 8am to 5pm
    2. 0800 789 059 from New Zealand - 10am to 7pm
    3. 1877 534 8054 from USA/Canada - West Coast 2pm to 12 midnight, Central 4pm to 2am, East Coast 5pm to 3am
    4. +61 7 3236 9520 from anywhere else in the world
  • What happens once I book online?
    We will contact the rental company to check availability and confirm your booking. We will charge your credit card the booking fee, holding deposit and extra day deposits if applicable only once the booking is confirmed. A confirmation email will be sent to you with detailed information which includes all pick up and drop off details. You are then ready to start your adventure! If your booking request cannot be confirmed we will notify you as soon as possible and your details will be added to our priority waiting list. We will contact you as soon as we have a trip to suit you. If you booking is not confirmed your credit card will not be charged. Please don’t make any other travel arrangements prior to your booking being confirmed.
  • Can I join a waiting list?

    You can join our waiting list and we will send you a text or email once we get a trip. Make sure you include a valid mobile phone number as we will send you an SMS once we get a match. You can also email info@imoova.com with the following information:

    1. 1. Destinations you want to relocate between (eg. Christchurch to Auckland)
    2. 2. Start and end dates for travel
    3. 3. Number of people travelling
    4. 4. Contact phone number